Legal
Privacy Policy
This policy outlines how EarthtronEV collects, uses, stores, secures, discloses and processes personal information when users access the platform, create accounts, show interest in EV charging ownership, or avail associated services.
Electrecharge Solutions Private Limited ("Us", "We", "Company" or "Our") owns, operates and manages a website and mobile application under the name and style of "EarthtronEV" ("Platform"). The Company is engaged in the business of developing and operating electric vehicle charging station(s) ("EV Charging Station") and offering electronic vehicle charging points in the EV Charging Station ("EV Charging Point") to prospective license owners or customers.
The Company provides an online platform enabling Users to visit, browse, use or access the Platform and or show an expression of interest towards owning an EV Charging Point at the EV Charging Station and further provides electronic infrastructure facilities to the Users to facilitate the collection and remittance of payment transactions between the User and the end customers of the Company availing the electronic vehicle charging facilities from the EV Charging Points ("Services").
For the purpose of this Privacy Policy, wherever the context so requires the term "You", "you", "Your", "your", or "User", shall mean and include any person who visits, uses or accesses the Platform and or desires to show an expression of interest towards owning an EV Charging Point and avail the Services of the Platform.
This Privacy Policy states the type of information collected from Users, the purpose and means of collection, usage, processing, retention and destruction of such information, and how and to whom such information may be disclosed.
This Privacy Policy shall apply to any person who visits, browses, uses or accesses the Platform or uses any Services on the Platform. Any new features and or services that are added to the current Service at any point in the future shall also be subject to the terms set out in this policy.
"Personal Information" is defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and means any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
In order to show an expression of interest towards owning an EV Charging Point and have access to the features, benefits or Services on the Platform, a User may be required to provide information such as name, email address, country, city, ZIP or postal code, phone number, location, user ID and password, along with any related information as required by the Company.
By using and accessing the Platform and by availing the Services or by otherwise giving Us Your information, You are deemed to have read, understood and agreed to the practices and policies outlined in this Privacy Policy and consent to the collection, use and disclosure of Your information as described herein.
Purpose of This Privacy Policy
We respect Your need to understand how and why Your information is being collected, used, disclosed, transferred and stored. This policy familiarizes You with Our practices and demonstrates Our commitment to protecting Your privacy and personal information.
This Privacy Policy sets out the way in which We process Your information when You visit the Platform or use the Services in accordance with applicable data protection laws.
It also describes your selections regarding access, use and correction of your personal information and your rights with respect to that information, along with the process to contact us if you have any grievances.
By accessing the Platform or availing the Services, You agree to be bound by the terms of this policy and any other policies that may apply to a specific collection or processing activity.
The information collected through this Platform is stored on secured servers, and the Platform is owned by Us and located in India. Accordingly, the processing of data is subject to the laws applicable in India.
Scope of This Privacy Policy
This Privacy Policy informs You of Our policies and procedures regarding collection, storage, processing and sharing of personal data received from Users of the Platform.
With regard to this policy, the terms using and processing information include, without limitation, use of cookies and the collection, storage, transfer, evaluation, deletion, disclosure, management, handling, modifying and use of personal data.
This Privacy Policy applies only to personal data that You provide via the Platform. We reserve the right to update this policy from time to time to reflect changes to Our Services, and such changes take effect automatically once posted.
By using the Services, registering with Us or otherwise giving Us Your information, You agree to the practices and policies outlined here and consent to the collection, use and disclosure of Your information as described.
Processing of Personal Data
We may process your personal data to contact You, provide Services, facilitate the collection and remittance of payment transactions, and fulfil contractual or legal obligations relating to the EV Charging Point and associated platform usage.
Additional information uploaded or posted by You on the Platform may also be processed in furtherance of the Service itself, and may be shared with third parties where required for a requested service and only upon the basis described in this policy.
Personal data may also be processed to keep Users updated with announcements and software updates, provide customer support, respond to order-related inquiries and help personalize and improve the Platform experience.
We collect personal data only where We have a valid reason for doing so, such as compliance with legal obligations, performance of a contract, legitimate business interests, or Your consent.
We may also use Your personal data to keep You informed of payment status, send service-related messages, verify Your account, prevent misuse, respond to complaints, ensure compliance with law, and send relevant marketing communications where applicable.
Disclosure of Data
We may disclose Your personal data where required by law, legal process, public authority or governmental request, or where disclosure is necessary for law enforcement, national security, fraud prevention, or protection of rights, property or safety.
Personal information may be shared with service providers, trusted partners, or in connection with enforcement of Terms of Use, legal claims, mergers, acquisitions or business transfers, to the extent permitted by applicable law.
We may also share Your information with third parties where You have provided prior consent or made a request that reasonably requires such disclosure.
Cookies
The Platform uses cookies, and by visiting or using the Platform You accept their use. Cookies help Us relate Your use of the Platform and Your behavior on the Platform to information You have specifically and knowingly provided.
We may place both permanent and temporary cookies. Most cookies are session cookies, which are automatically deleted at the end of the session. You can refuse cookies by adjusting Your browser settings, although some Platform functionality may depend on them.
The data collected by cookies may be processed or analyzed by third parties who help provide services on Our behalf, including maintenance, fraud detection, web analytics and monitoring services.
Your Rights and How to Exercise Them
You may request access to, correction of, deletion of, or restriction on the processing of Your personal data, subject to applicable law.
Users can also change email and contact preferences through their account settings where such functionality is available.
If Your personal information changes, or if You wish to cancel an account or request that We no longer use Your information to provide Services, You may contact Us at [email protected].
Limitation of Liability
In relation to third-party products or services, We disclaim liability for any loss suffered by a User due to the usage, processing or transfer of information by such third parties.
You are responsible for maintaining the accuracy, truthfulness, correctness and completeness of the information You submit or provide to Us, and agree to indemnify the Company against claims arising out of wrongful information posted or provided by You.
Information Security
We take technical, organizational and legal measures to safeguard Your personal data and use industry-standard security practices such as SSL encryption where appropriate.
Employees and processors associated with the handling of sensitive personal data are expected to respect confidentiality, and procedures are maintained to protect data from collection to destruction.
You are responsible for keeping Your account credentials secure and notifying Us immediately if You suspect unauthorized use.
Although We take extensive measures to safeguard information, absolute security cannot be guaranteed, and by using the Platform You acknowledge the inherent risks associated with digital data transmission and storage.
Applicable Laws and Regulations
Your data and information are intended to be protected under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with relevant amendments.
Retention Periods
We do not keep personal data longer than necessary for the purposes for which it was collected, including legal, regulatory, accounting, reporting, research or dispute-resolution needs.
Governing Law, Jurisdiction and Dispute Resolution
This Privacy Policy shall be governed by the laws of India, and the courts and tribunals of New Delhi, India shall have exclusive jurisdiction over disputes arising out of or in connection with this policy.
Where disputes cannot be resolved through mutual good-faith consultation within a reasonable period, they may be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with seat and venue in New Delhi, India.
Questions or Complaints
If you have questions or complaints about the processing of Your personal data, please write to Us at [email protected].
Contact Information
Email: [email protected]
Phone: 011-40164881